Hi Denise.
Thanks for the feedback. As mentioned, there were some delays that week with the couriers getting to the Hawkes Bay. As we said, we followed up with NZ Couriers at the time and did our best to keep you informed as soon as we had new information.
We always send our orders as soon as we get them to aim for overnight delivery. In this case, your order was received at 4am Wednesday, was packed at 8am, and collected by the courier at 11am. As we said on the Friday, the couriers were doing their best to find the parcel when it hadn't arrived with the intention of making a special delivery on the Saturday morning. In the end it was delivered just before 8am on the Monday.
We are sincerely sorry for the delay Denise.
Thanks for your feedback. Its really helpful as it lets us know where there are gaps in our service. Next time you are passing through Kāpiti, call in so we can show you our whole range.
Kind regards
Chris Barber
Owner